Privacy Policy

Privacy Policy
Last updated: December 2025
Lanova Recruitment Ltd
Company Number: 16854839
Lanova Recruitment Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services or submitting your information, you agree to the terms set out in this policy.
1. Who We Are
Lanova Recruitment Ltd is a UK-based recruitment agency specialising in Sales and Service roles across the UK.
We act as a Data Controller, meaning we determine how and why your data is processed.
Data Protection Contact:
alana@lanovarecruitment.co.uk
2. Personal Data We Collect
We may collect the following information:
Candidates
Name, email address and phone number
CVs and employment history
Job preferences
Salary expectations
Interview notes
Right-to-work documentation
Publicly available information (e.g., LinkedIn profile)
Clients
Business contact details
Job descriptions
Hiring requirements
Interview feedback
Contractual information
Website Users
Contact form submissions
IP address and browsing information (via cookies)
Device type and general analytics
3. How We Collect Your Data
We collect data through:
CV submissions
Email or phone enquiries
Job applications via our website
Job boards (e.g., Indeed, LinkedIn)
Direct messages
Client instructions
Our website analytics cookies
4. How We Use Your Information
We use personal data for:
Matching candidates to job opportunities
Communicating with candidates and clients
Shortlisting and screening applicants
Sending job updates
Client management and service delivery
Legal and regulatory compliance
Improving website performance and user experience (analytics cookies only)
We will never sell your data or use it for unrelated marketing.
5. Legal Basis for Processing
We process your personal data under the following lawful bases:
For Candidates
Legitimate Interests: providing recruitment services
Consent: when you submit your CV or request help
Legal Obligation: verifying right-to-work information
For Clients
Contract: delivering agreed recruitment services
Legitimate Interests: maintaining business relationships
6. Where Your Data Is Stored
Your data may be stored securely in:
Outlook email
Google Drive (encrypted)
iCloud
Secure website servers
Job boards you applied through (e.g., Indeed, LinkedIn)
We take appropriate security measures to protect data from loss, misuse and unauthorised access.
7. Who We Share Data With
We may share your data with:
For Candidates
Prospective employers (only with your knowledge or consent)
For All Users
IT and cloud service providers (email, storage, website hosting)
Website analytics providers (cookie-based data only)
We do not sell or trade your information.
8. How Long We Keep Your Data
We only keep personal data for as long as necessary:
Candidate data: up to 2 years from last contact
Client data: up to 6 years for business/legal purposes
Right-to-work documents: retained according to UK legal requirements
Website analytics: stored according to cookie provider retention schedules
You can request deletion at any time.
9. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Object to processing
Withdraw consent
Request data transfer (portability)
Restrict processing
To exercise your rights, email: alana@lanovarecruitment.co.uk
10. Cookies
Our website uses basic cookies for:
Website performance
Understanding general user behaviour (analytics only)
Ensuring site functionality
You can disable cookies at any time through your browser settings.
11. Complaints
If you are unhappy with how your data is handled, you can contact:
Information Commissioner’s Office (ICO)
ico.org.uk
12. Contact Us
If you have questions about this Privacy Policy or how your data is processed:
Email: alana@lanovarecruitment.co.uk
Address: (Withheld for security; available upon request)